--- title: Adjusting for exception dates slug: admin-guide/adjusting-for-exception-dates docTags: createdAt: 2025-08-20T07:38:27.351Z --- You can pause your SLA calculations for exception dates that you enter into the system. ITCC enables you to categorize your exception dates by type. For example, your types can include: - national holidays - international holidays - company-wide events - blackouts ## Setting up exception dates You can set up exception dates at any time. **To set up exception dates:** ::::WorkflowBlock :::WorkflowBlockItem On the left side menu, select **Administration**. ::: :::WorkflowBlockItem In the search bar under **Search for Admin Configuration Options**, type **Exception Dates **and select the **Exception Dates **option that appears. ::Image[]{src="https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/XseQ_5JRZ0W4Qq7s8Sq6r_image.png" size="50" width="687" height="837" position="center" showCaption="false"} ::: :::WorkflowBlockItem From the **Exception Dates** page, you can: - [Set up exception date types](docId:__PODoXwcOI-bI5cR4zGn) - [Add or edit an exception date](docId:__PODoXwcOI-bI5cR4zGn) - [Disable or delete an exception date](docId:__PODoXwcOI-bI5cR4zGn) - [Upload a calendar from a spreadsheet](docId:__PODoXwcOI-bI5cR4zGn) - [Download the current calendar of exception dates](docId:__PODoXwcOI-bI5cR4zGn) ::: :::: ## Setting up exception date types You must set up exception date types before adding exception dates. Each exception date is associated with one of the types you set up in the system. **To set up exception date types:** ::::WorkflowBlock :::WorkflowBlockItem On the **Exception Dates** page, select the **Types** tab. ::Image[]{src="https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/9PRUiGFKkhTJxOtjhGuTd_image.png" size="58" width="506" height="178" position="flex-start" showCaption="false"} ::: :::WorkflowBlockItem On the page that opens, use the spreadsheet to add or edit a type. - To add a type, select **Add Row**, enter the type name on the new row that appears, and select **Save**. The ID is assigned automatically by the system. - To edit a type, click on the cell with its name, enter the updated name, and select **Save**. ![](https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/QjXrvOe6FKn0jzQs6l9q3_image.png) ::: :::: ## Adding or editing an exception date You can add or edit an exception date at any time. **To add or edit an exception date:** ::::WorkflowBlock :::WorkflowBlockItem On the **Exception Dates** page, select the **Exception Dates** tab. ::Image[]{src="https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/DR3cjCTL82wPdncBI5YyH_image.png" size="56" width="506" height="178" position="center" showCaption="false"} ::: :::WorkflowBlockItem If you need to set or change the start date, from the **Start From** dropdown menu, choose the month and year when your calendar begins. ::Image[]{src="https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/KJj1pjOBIG0VLrLNBMZdy_image.png" size="34" width="284" height="217" position="center" showCaption="false"} ::: :::WorkflowBlockItem - To add a new exception date: Select **Add Row** - To edit an exception date: Scroll down to the exception date you want to edit ![](https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/9ogtK9P87xeFsyuOgwMLm_image.png) ::: :::WorkflowBlockItem Enter or edit the exception date's settings. | Field | Description | | -------------- | ------------------------------------------------------------------------------------------------------------------------------------------------ | | Date | Select the date from a dropdown calendar | | Exception name | Enter the name of the exception date | | Type | Select the exception date's type from a dropdown menu
(You must [set up types](docId:__PODoXwcOI-bI5cR4zGn) before adding exception dates) | ::: :::WorkflowBlockItem In the spreadsheet heading, select **Save**. ::: :::: ## Disabling and deleting an exception date You can disable or delete an exception date at any time. A disabled exception date can be enabled at any time. A deleted exception date is removed from the system permanently. **To delete an exception date:** ::::WorkflowBlock :::WorkflowBlockItem On the **Exception Dates** page, select the **Exception Dates** tab. ::Image[]{src="https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/QUTecL4GQIggZGMjfXz8z_image.png" size="54" width="506" height="178" position="center" showCaption="false"} ::: :::WorkflowBlockItem - To temporarily disable the exception date: double click in the **Active** column and select **Disabled** from the dropdown menu that appears ::Image[]{src="https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/k1fZx1I_hKQD738dS74M9_image.png" size="30" width="180" height="212" position="center" showCaption="false"} - To permanently delete the exception date, select the delete icon in the last column. ![](https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/z8XvIWcX2v03VM4ZeBJ2t_image.png) ::: :::WorkflowBlockItem Scroll down to the row corresponding to the exception date you want to delete. ::: :::WorkflowBlockItem Select **Save**. ::: :::: ## Uploading a calendar from a spreadsheet You can upload a file containing your organization's exception dates. The file must be in CSV format. The date in the file must be in the format dd-mm-yyyy. A template file is available for you to download and enter your exception dates. **To upload a calendar from a spreadsheet:** ::::WorkflowBlock :::WorkflowBlockItem On the **Exception Dates** page, select the **Upload CSV** tab. ::Image[]{src="https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/VecZ_eBsTFA8Z-Bec-KQT_image.png" size="56" width="482" height="171" position="center" showCaption="false"} ::: :::WorkflowBlockItem Select **Download Template**. A template spreadsheet downloads to your computer. ::Image[]{src="https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/yUGvexc6Nja3WKuCMFbOU_image.png" size="64" width="482" height="171" position="center" showCaption="false"} ::: :::WorkflowBlockItem Open the downloaded file and enter your exception date information in the required format. (Required date format: dd-mm-yyyy.) ::: :::WorkflowBlockItem Select **Upload File** and choose the file with your exception date information. ::Image[]{src="https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/N-3EFrH15MRwVSeCFRe9j_image.png" size="88" width="693" height="380" position="center" showCaption="false"} ::: :::WorkflowBlockItem Select **Validate File Data**. ::Image[]{src="https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/VYRP6KnY0KBNlRGwwogq7_image.png" size="56" width="688" height="421" position="center" showCaption="false"} ::: :::WorkflowBlockItem If the file contains any invalid records, the errors are displayed. Fix the errors and upload the file again. ::Image[]{src="https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/0oUxYbyVJ-IJ0ZZfvUzvK_image.png" size="70" width="493" height="72" position="center" showCaption="false"} ::: :::WorkflowBlockItem When all your records are valid, select **Load New Rows**. The events and holidays in your file are saved in the system. ::Image[]{src="https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/JwqpV0Bo4goVtcsCyhodE_image.png" size="64" width="475" height="90" position="center" showCaption="false"} ::: :::: ## Downloading current calendar of exception dates You can download your current calendar of exception dates. **To download your current calendar:** ::::WorkflowBlock :::WorkflowBlockItem On the **Exception Dates** page, select the **Exception Dates** tab. ::Image[]{src="https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/QUTecL4GQIggZGMjfXz8z_image.png" size="54" width="506" height="178" position="center" showCaption="false"} ::: :::WorkflowBlockItem At the bottom of the page, select the **Download **link. ::Image[]{src="https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/8ZqkRUr7eM7BP9CGiqqJO_image.png" size="26" width="157" height="63" position="center" showCaption="false"} ::: :::WorkflowBlockItem In the **Download** dialog that appears, select the file format you prefer, then select **Download**. The file downloads to your computer. ![](https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/RqPpDDVoRWJ_gnVVqFZ4h_image.png) ::: ::::