---
title: Form actions using widgets
slug: admin-guide/form-actions-using-widgets
docTags: 
createdAt: 2025-04-07T20:04:34.349Z
---

You can add actions to tickets by using widgets.

ITCC includes the following widgets:

| Widget                                                   | Description                                                                                                               | Options                                                                                                                                 |
| -------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------- |
| [Relate Asset](docId\:WNNv2OJKMpaV0StMFyCGy)             | Enables the user to include an asset that is not currently assigned to that user; visible to end user                     | - Choose who can relate an asset: agent, end user, or all<br />- Filter based on the asset's attributes                                 |
| [Assign Assets](docId\:cKitrx9gH7CYAbbdFFEmZ)            | Enables using tickets to assign assets to a user, without using the asset management module; only available to agents     | - Filter based on the asset's attributes<br />- Hide "Submit flow"                                                                      |
| [Unassign Customer Assets](docId\:j0P0IW036OfYVK58rIAGA) | Enables using tickets to unassign assets from a user, without using the asset management module; only available to agents |                                                                                                                                         |
| [Action Items](docId\:c5Ilx34WyxYLPTra3zLNT)             | Enables adding action items to a ticket; only available to agents                                                         | - Choose if action items are form-defined, case ad hoc, or both<br />- Choose if action items show on Create, Update, or Create\&Update |
| [HTML notes](docId\:naRctpGCTVbLnyBdFu2Rg)               | Enables including notes in the ticket form                                                                                | Choose where the HTML notes are displayed: top or bottom of the form                                                                    |
| [Custom table](docId\:mlFq6kUsHL0wt6BDsqwbb)             | Enables including a custom table                                                                                          | Specify table data types                                                                                                                |



## Adding or editing a widget

You can add a new or edit an existing widget at any time.

**To add or edit a widget:**

::::WorkflowBlock
:::WorkflowBlockItem
From the tabs at the top, choose **Widgets**.

![](https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/AVIvMYz4uXxlgBKScGKoK_image.png)
:::

:::WorkflowBlockItem
For the widget you want to add or edit, turn on the toggle next to its name and configure the settings for this widget.

For more information on a specific widget, see:

- [Relate Asset widget](docId\:WNNv2OJKMpaV0StMFyCGy)&#x20;
- [Assign Assets Widget](docId\:cKitrx9gH7CYAbbdFFEmZ)&#x20;
- [Unassign Customer Assets widget](docId\:j0P0IW036OfYVK58rIAGA)&#x20;
- [Action Item widget](docId\:c5Ilx34WyxYLPTra3zLNT)&#x20;
- [HTML Notes widget](docId\:naRctpGCTVbLnyBdFu2Rg)&#x20;
- [Custom Table widget](docId\:mlFq6kUsHL0wt6BDsqwbb)&#x20;

::Image[]{src="https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/IN7TmRDOtIklgPN-1niFX_image.png" size="50" width="544" height="692" position="center" showCaption="false"}
:::

:::WorkflowBlockItem
At the bottom right of the page, select **Save**.
:::
::::

## Disabling a widget

You can disable a widget at any time. You can enable a disabled widget at any time.

**To disable a widget:**

::::WorkflowBlock
:::WorkflowBlockItem
From the tabs at the top, choose **Widgets**.

![](https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/Kdm4cLR5XXVOWJ2c3A1BZ_image.png)
:::

:::WorkflowBlockItem
For the widget you want to disable, turn off the toggle next to its name.

::Image[]{src="https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/-z5K1yzXKG-0oWuZElcfS_image.png" size="50" width="578" height="494" position="center" showCaption="false"}
:::

:::WorkflowBlockItem
At the bottom right of the page, select **Save**.
:::
::::