--- title: Organizations slug: admin-guide/organizations docTags: createdAt: 2025-04-27T09:43:05.046Z --- What is an organization? [Organizations overview](docId\:eIDkbtlb7eUlcc4qkwmPx) What organization types are available? [Organization types](docId\:eIDkbtlb7eUlcc4qkwmPx) How do I add a new or edit an existing organization? [Adding a new or editing an existing organization](docId\:eIDkbtlb7eUlcc4qkwmPx) How do I disable an organization? [Disabling an organization](docId\:eIDkbtlb7eUlcc4qkwmPx) ## Organizations overview In ITCC, the organization model is used to control both data visibility and assignment logic. - Each user is assigned to an organization - Each support group is also assigned to an organization - Categories can be associated with specific organizations - Assets can be associated with specific organizations Based on this structure: - Users are able to see and interact with data (e.g., tickets, users) within their own organization - Support groups will handle and view tickets opened by users from the same organization The system also supports an organizational hierarchy: - A parent (top-level) organization has visibility across all its child organizations - Sub-organizations have access only to: - their own data - (optionally) their subordinate organizations (depending on hierarchy) Your ITCC setup can include one or multiple organizations. Most setups include only one organization. If you are using only one organization, the ITCC team sets it up for you. You can [change its settings](docId\:eIDkbtlb7eUlcc4qkwmPx) at any time. If your company is an MSP that provides services to many different customers, you may want to separate different branches of your company into different organizations. Each organization has its own separate sets of: - [Users](docId\:hv4rfPz4FrQcbcWI4k8Rk) - Customers (set up as [Parties](docId:62EDFI0m8rOxJyxp5ei_1)) - [Groups](docId:1rgvqGHYd7FjyJh7GNhw1) Members of different organizations have different sets of permissions. If your organizations setup is hierarchical in structure, the organizations higher up in the hierarchy can have more permissions than the organizations lower in the hierarchy. ## Organization types If your setup has multiple organizations, you can classify them by type. The ITCC system includes the following organization types: - Organization - Supplier - Business Unit ## Setting up organizations You can set up organizations at any time. **To set up organizations:** ::::WorkflowBlock :::WorkflowBlockItem On the left side menu, select **Administration**. ::: :::WorkflowBlockItem In the search bar under **Search for Admin Configuration Options**, enter **Organizations **and select the **Organizations** option that appears. ::Image[]{src="https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/x_xf-KXOQUzY9Don7kQHo_image.png" size="52" width="940" height="964" position="center" showCaption="false"} ::: :::WorkflowBlockItem From the **Organizations** page that opens, you can: - [Add or edit an organization](docId\:eIDkbtlb7eUlcc4qkwmPx) - [Disable an organization](docId\:eIDkbtlb7eUlcc4qkwmPx) ::: :::: ## Adding a new or editing an existing organization You can add a new or edit an existing organization at any time. **To add or edit an organization:** ::::WorkflowBlock :::WorkflowBlockItem On the **Organizations** page: - To add a new organization: select **Add** - To edit an existing organization: search for or scroll down to it and select its Edit icon ![](https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/W4bbANI1aaNdgTGjlj0fw_image.png) ::: :::WorkflowBlockItem On the **Organization** page that opens, enter or edit the organization's settings: | Field | Description | | ------------------------------ | ---------------------------------------------------------------------------------------------------------------------- | | **Organization Main Settings** | | | Organization Code | Enter a meaningful code for the organization; if your setup has only one organization, you can use the company name | | Organization Name | Enter a meaningful name for the organization; if your setup has only one organization, you can use the company name | | Parent Organization | If this organization has a parent organization, select the parent organization | | Organization Type | Select an [organization type](docId\:eIDkbtlb7eUlcc4qkwmPx) | | Status | Select if your organization is:
- Active
- Temporarily disabled
- Disabled
- Legacy | | **Support** | | | Support Organization | Select the relevant organization from the hierarchy; if your setup only has one organization, select that organization | | Default Support Group | Select the default support group for routing those tickets where a support group is not specified | | **Other** | | | Icon | Select a file with the organization's icon | | Description | Enter the organization's description | ::: :::WorkflowBlockItem Select **Save**. ::: :::: ## Disabling an organization An organization can be temporarily or permanently disabled at any time. **To disable an organization:** ::::WorkflowBlock :::WorkflowBlockItem On the **Organizations** page, search for or scroll down to the organization you want to disable and select its Edit icon. ![](https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/W4bbANI1aaNdgTGjlj0fw_image.png) ::: :::WorkflowBlockItem On the **Organization** page that opens, from the **Status** dropdown menu, select: - **Temporarily Disabled** to disable temporarily - **Disabled** to disable permanently ::Image[]{src="https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/59Ah1YBT8JNB8vCxsU24M_image.png" size="30" width="218" height="317" position="center" showCaption="false"} ::: :::WorkflowBlockItem Select **Save**. ::: ::::