---
title: Support Levels/Login Types
slug: admin-guide/support-levelslogin-types
docTags: 
createdAt: 2025-09-11T06:20:05.342Z
---

<font color="#2166ae">What are Support Levels/Login Types?</font> [Support Levels/Login Types overview](docId\:cYKs3dlvmlWGekmeJeSct)&#x20;

<font color="#2166ae">How do I add or edit a Support Level?</font> [Adding or editing a support level](docId\:cYKs3dlvmlWGekmeJeSct)&#x20;

<font color="#2166ae">How do I disable a Support Level?</font> [Disabling a support level](docId\:cYKs3dlvmlWGekmeJeSct)&#x20;

## Support Levels/Login Types overview

Each user in the system is assigned a support level, also known as login type.

Those users who do not provide support, such as customers, are classified as End User support level.

Agents can be classified into tiers, such as Tier 1, Tier 2, etc. This classification is taken into account during ticket routing.

The following figure is an example of a company's support level options:

::Image[]{src="https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/ZsnoFdXPVxI-fmwdnXDdA_image.png" size="42" width="146" height="275" position="center" showCaption="false"}

You can set up your support levels according to your organization's needs. However, the *End User* and *Management* support levels should not be modified.

The ITCC system comes with several predefined support levels. You can always edit the existing support levels or add new support levels.

## Setting up support levels

You can set up support levels at any time.

**To set up support levels:**

::::WorkflowBlock
:::WorkflowBlockItem
On the left side menu, select **Administration**.
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:::WorkflowBlockItem
In the search bar under **Search for Admin Configuration Options**, type **Support Levels&#x20;**&#x61;nd select the **Support Levels&#x20;**&#x6F;ption that appears.

::Image[]{src="https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/D3fq3JWJ64Z2wNBpyNa77_image.png" size="54" width="673" height="797" position="center" showCaption="false"}
:::

:::WorkflowBlockItem
From the **Support Levels** page, you can:

- [Add a new or edit an existing support level](docId\:cYKs3dlvmlWGekmeJeSct)&#x20;
- [Disable a support level](docId\:cYKs3dlvmlWGekmeJeSct)&#x20;


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### Adding or editing a support level

You can add a new or edit an existing support level at any time.

**To add or edit a support level:**

::::WorkflowBlock
:::WorkflowBlockItem
From the **Support Levels&#x20;**&#x70;age:

- To add a new support level: select **Add**
- To edit a support level: scroll down to the support level you want to edit

![](https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/ch3ewIrYxckLuGdcKZAQV_image.png)
:::

:::WorkflowBlockItem
Enter or edit the support level's settings:

| Field                     | Description                                                          |
| ------------------------- | -------------------------------------------------------------------- |
| Level #                   | Enter the support level's number                                     |
| Support Level Code        | Enter the code name for the support level                            |
| Support Level Description | Enter the description of the support level                           |
| Effective End Date        | For a temporary support level: enter a date when it becomes disabled |
:::

:::WorkflowBlockItem
Select **Save**.
:::
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### Disabling a support level

You can disable a support level at any time. A disabled support level can be enabled at any time.

**To disable a support level:**

::::WorkflowBlock
:::WorkflowBlockItem
From the **Support Levels&#x20;**&#x70;age, scroll down to the support level you want to disable.
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:::WorkflowBlockItem
In th&#x65;**&#x20;Effective End Date** column, enter today's date.

::Image[]{src="https://api.archbee.com/api/optimize/zEVWKsZtpmpx-RIpALRPL/5EmmRA1mNi6x7xkQOh_8Z_image.png" size="82" width="916" height="141" position="center" showCaption="false"}
:::

:::WorkflowBlockItem
Select **Save**.
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