Welcome to the IT Care Center Administrator User Guide. This document is designed to provide ITCC administrators with the necessary information and instructions to effectively manage and maintain our system. 

The purpose of this guide is to assist ITCC administrators in understanding and utilizing the various tools and processes available in the IT Care Center.

Administrator User Guide

Organizations

Users

User Types

Groups

Support Levels/Login Types

Roles

Companies

Entities setup

Administrator User Guide 2025

Portals

Ticket Lifecycle Status Codes

Severities and priorities

Root Cause Analysis (RCA)

Adjusting for exception dates

Service Level Agreement (SLA)

Ticket Categories

Surveys

Incoming email integration

Outgoing email integration and templates

Customer layout

Attributes

Relate Asset widget

Assign Assets Widget

Unassign Customer Assets widget

Action Item widget

HTML Notes widget

Custom Table widget

Form actions using widgets

Attachments

Validations and JavaScript

Attributes sections

Form examples

Exporting and importing forms

Forms

Action Items

Mass Update User Assignment

Defining Change Call Types

Columns for Escalation/Workflow Conditions

Generating Access Code

Troubleshooting

Azure Connectors

❓Q&A

❓שאלות תשובות